FAQ

Yes. All lines support customization, modification and cold-climate upgrades — mining, construction and agricultural machinery, generator sets and hydraulic components. We adjust power, boom length, digging force, drilling depth/pile force, tractor power, harvester rows, tiller width, and generator power/container size/noise insulation/remote monitoring/preheating. Custom cylinders, valves and seals are available. Custom units ship with manuals and drawings, with on-site commissioning in Russia.

Head office in Changchun; goods leave via northeast China border crossings by TIR road transport or China–Europe container trains. In peak/ winter (Nov–Apr) add 3–7 days. TIR: Far East 9–12 d; Central Siberia 12–15 d; European Russia 14–18 d (door-to-door; permits for oversized cargo). Rail: Far East/E. Siberia 18–25 d; via Manzhouli to Moscow/SPb 16–22 d; Novosibirsk 12–16 d (high volume, moderate cost, regular — for heavy complete equipment).

Warranty: used construction/agri machines 6 months (engine/main pump/main valve 12 months); used mining equipment 4 months (legs, haulage motors, reducers 8 months); used generator sets 6 months (diesel engine 10 months). Full inspection and report before shipment; free remote support, parts at cost. On-site service: Far East (Vladivostok, Khabarovsk, Amur, EAO, Sakhalin), Siberia (Novosibirsk, Kemerovo, Krasnoyarsk, Barnaul, Irkutsk, Tomsk), Urals (Yekaterinburg, Chelyabinsk), European Russia (Moscow, St. Petersburg, Kazan, Nizhny Novgorod). Remote areas: basic travel/labor fee only.

Payment (Russian clients): T/T 30% deposit + 70% against B/L copy (large mining sets: 30/40/30); irrevocable L/C for large orders; Western Union for small parts; installments for long-term clients. Documents (Chinese + RU/EN): sales contract, invoice, packing list, export declaration, customs authorization; Certificate of Origin (CO); IPPC fumigation certificate for wooden packaging; factory test report, technical passport, parts list; TR CU technical passport for mining/construction equipment on request; rail/TIR waybills and cargo insurance; Russian-language manual and nameplate, conformity certificate, wearing-parts list.

Yes. Bulk separate export by full container or LCL, not tied to complete machines. Hydraulics: cylinders, multi-way valves, pumps, seals, hoses, motors — new and used, separate HS codes. Generator parts: cylinder blocks, filters, controllers, radiators, silencers, enclosure parts. Coal-equipment wear parts: shearer picks, conveyor chains/scrapers, support legs, safety valves, wear liners, bearings, seal kits — stocked for fast delivery. Benefits: mixed containers cut logistics cost; separate warranty and parts register; Russian-language cross-reference table; volume discounts; LTL for small parts, rail containers for heavy ones.